Purchase Terms and Conditions

Purchase Terms

Survey Design and Analysis Services Pty Ltd is the distributor of Stata software, Stata Press books, StataCorp’s NetCourses and NetCourseNow, Stata Journal, Circle System’s Stat/Transfer, and Provalis Research’s ProSuite, QDA Miner, WordStat, WordStat for Stata and SimStat for Australia and New Zealand.

Purchase terms - StataCorp (Stata)

By accepting the Stata End-User Licence Agreement (EULA) , you, the purchaser, are entering into a licence agreement with StataCorp LLC of College Station, TX, USA.

All purchases of perpetual and term licences of Stata software are made conditional on the acceptance of the End-User Licence Agreement. This Agreement is between the Customer and StataCorp LLC, solely.

When purchasing maintenance for Stata you are entering into a maintenance agreement between you the purchaser and StataCorp LLC. View the maintenance agreement terms and conditions.

Purchase terms – Circle Systems (Stat/Transfer)

By accepting the Stat/Transfer End-User Licence Agreement (EULA), you, the purchaser, are entering into a licence agreement with Circle Systems Inc of Seattle, WA, USA. All purchases of perpetual and term licences of Stat/Transfer software are made conditional on the acceptance of the End-User Licence Agreement. This Agreement is between the Customer and Circle Systems Inc, solely. Purchase of annual leases are made conditional on the completion of the relevant licence agreement documents provided as part of the annual lease process and are a contract between the lessee and Circle Systems Inc.

Purchase terms – Provalis Research / Recherches Provalis Corp. (QDA Miner, WordStat, WordStat for Stata, SimStat)

By accepting the End User Licence Agreement (EULA) for Provalis Research products, you, the purchaser, are entering into a licence agreement with Provalis Research Corp of Montreal, QC, Canada. All purchases of Provalis Research software are made conditional on the acceptance of the End User Licence Agreement. This Agreement is between the Customer and Provalis Research, solely.

Order processing

Orders are processed Monday to Friday from 9:00 a.m. to 5:00 p.m. Eastern Australian Standard Time. Orders are processed in the order they are received and are processed either the day they are received or the next business day.

For Stata: Deliveries via download are available within 1-2 business days of the order being processed. An order made after 5:00 p.m. on Friday will not be delivered until the following Tuesday.

For Stat/Transfer: Deliveries via download are made within 1 business day of the order being processed.

For Provalis Research products: Deliveries via download can be accessed immediately upon order via a free download, with activation codes being delivered within 2 business days. For orders made after 5:00 p.m. on Friday, activation codes will not be delivered until the following Tuesday.

Payment

Orders will only be processed upon receipt of either upfront payment for an approved institutional purchase order.

The preferred method of payment is via Direct Deposit to the Survey Design and Analysis Services bank account. When making a deposit please include the first four letters of your last name or company name and your invoice number or online order number. Once we have received payment your order will be released for processing.

Survey Design and Analysis Services also accepts MasterCard, Visa Card and PayPal.

Survey Design and Analysis Services accepts cheques only under prior arrangement. Cheques must be drawn on an Australian Bank and be payable in Australian Dollars.

Survey Design and Analysis Services accepts purchase orders from Australian and New Zealand Government agencies, Institutions and listed companies for institutional purchases only under prior arrangement. Terms are 14 days.

Australian Goods and Services Tax (GST)

Survey Design and Analysis Services collects GST on all sales within Australia. Sales to New Zealand or other countries outside of Australia are Australian GST exempt. Survey Design and Analysis Services is based outside of New Zealand and supplies the goods from outside New Zealand, therefore we do not collect New Zealand GST.

International sales

International sales may be subject to local country taxes, customs and duties that are levied by local authorities upon arrival of goods into the country. Any additional charges for customs clearance must be borne by you, the purchaser. Survey Design and Analysis Services has no control over these charges. Customs policies vary widely from country to country. Please contact your local customs office for further information.

When ordering from Survey Design and Analysis Services, you are considered the importer of record and must comply with all laws and regulations of the country into which the products are received.

Note: All international deliveries are subject to inspection by customs authorities and packages may be opened. While Survey Design and Analysis takes care to package goods securely, Survey Design and Analysis is not responsible for actions to inspect goods by customs authorities.

Pricing

Prices displayed on www.surveydesign.com.au are shown by default in Australian Dollars: including taxes for Australian purchases; excluding taxed taxes for purchases outside of Australia. Prices are subject to change without notice, unless provided on a formal, valid quote.

Delivery

Survey Design and Analysis Services offers software delivery via download, sent to the specified customer email address.

If a DVD or book is ordered, Survey Design and Analysis Services ships goods by Australia Post. All products purchased from the Survey Design and Analysis Services are made pursuant to a shipment contract. This means that the risk of loss for such products pass to you upon our delivery to Australia Post. If you have received your Order Confirmation Email but your products have not arrived within the time specified in the Order Confirmation Email, please contact us and we will do our best to assist you.

Note that during peak delivery periods (e. g. new software releases and at Christmas) please allow an additional day before raising a query. If your order has not been received within the specified time, please check your Australia Post tracking number at AustPost.com.au.

Returns

Returns – Stata

You may exchange or return your order within thirty (30) days from the date on which the goods were shipped to you. If you wish to exchange a product, please note that you may be required to pay an additional sum if the replacement product is more expensive than the original item purchased.

Returns Delivery Costs

  1. If you are returning goods for exchange or return, you are responsible for the cost of returning them to us.
  2. We will not refund the original delivery charge in the case of exchanges or returns. 
  3. You will also be liable for the delivery costs incurred by us in sending you any replacement product as exchange.
  4. In the case of returns, you will only be refunded the value of the goods ordered.
  5. We will only pay the return costs and subsequent re-delivery costs (if applicable) if the return is a result of our error or the goods are faulty.

Returns – Stata Press Publications

Print: Damaged goods must be reported within 30 days of receipt of item(s). Survey Design and Analysis Services will replace the reported item(s) at no charge. Refunds/credits will not be issued.

Electronic: Stata Press eBooks are nonreturnable and nonrefundable after activation.

Returns – Stat/Transfer

Stat/Transfer sales are nonreturnable and nonrefundable after activation.

Returns – QDA Miner, WordStat, WordStat for Stata and SimStat

Provalis Research products are nonreturnable and nonrefundable after activiation.

This Returns Procedure does not affect your statutory rights.

Disclaimer and limitation of liability

This Website (www.surveydesign.com.au and www.surveydesign.co.nz) is provided by Survey Design and Analysis Services on an “as is” and “as available” basis. Survey Design and Analysis Services makes no representations or warranties of any kind, expressed or implied, as to the operation of this Website or the information, content, materials, or products included on this Website. It is expressly agreed by you that your use of this Website is at your sole risk. Survey Design and Analysis Services does not warrant that this Website, its servers, or e-mail by us are free of viruses or other harmful components. Survey Design and Analysis Services will not be liable for any damages of any kind arising from the use of this Website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. Laws of certain countries or states do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

Electronic communications

When you visit the Website or send emails to Survey Design and Analysis Services, you are communicating with us electronically. We will communicate with you by email or by posting notices on the Website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Alteration of Service or Amendments to the Conditions

Survey Design and Analysis Services reserves the right to make changes to our Website, policies, and these Terms and Conditions of Sale at any time. Your usage of the Website and your orders will be subject to the policies and Terms and Conditions of Sale in force at the time that you use the Website or that you order products from us.

Events beyond our reasonable control

Survey Design and Analysis Services will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause that is beyond our reasonable control. This condition does not affect your statutory rights.