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Survey Design and Analysis Services Pty Ltd (Survey Design and Analysis Services or SDAS) is the distributor of Stata software, Stata Press books, StataCorp’s NetCourses and NetCourseNow, Circle System’s Stat/Transfer, and Provalis Research’s ProSuite, QDA Miner, WordStat, WordStat for Stata and SimStat in Australia, Indonesia and New Zealand.
SDAS operates the following websites: www.sdas.au, www.sdas.com.au, www.sdas.co.id, www.sdas.co.nz, www.stata-au.com, wwww.stata-nz.com, www.stata-id.com, www.surveydesign.com.au, www.surveydesign.co.nz, www.techtips.surveydesign.com.au and www.sugm.net.au, referred to here as "the SDAS Website"
By accepting the Stata End-User Licence Agreement (EULA), you, the purchaser, are entering into a licence agreement with StataCorp LLC of College Station, TX, USA.
All purchases of perpetual and term licences of Stata software are made conditional on the acceptance of the Stata End-User Licence Agreement. This Agreement is between the Customer and StataCorp LLC, solely.
When purchasing maintenance for Stata you are entering into a maintenance agreement between you, the purchaser, and StataCorp LLC.
By accepting the Stat/Transfer End-User Licence Agreement (EULA), you, the purchaser, are entering into a licence agreement with Circle Systems Inc of Seattle, WA, USA. All purchases of perpetual and term licences of Stat/Transfer software are made conditional on the acceptance of the End-User Licence Agreement. This Agreement is between the Customer and Circle Systems Inc, solely. Purchase of annual leases are made conditional on the completion of the relevant licence agreement documents provided as part of the annual lease process and are a contract between the lessee and Circle Systems Inc.
By accepting the End User Licence Agreement (EULA) for Provalis Research products, you, the purchaser, are entering into a licence agreement with Provalis Research Corp of Montreal, QC, Canada. All purchases of Provalis Research software are made conditional on the acceptance of the End User Licence Agreement. This Agreement is between the Customer and Provalis Research, solely.
Orders are processed Monday to Friday from 9:00 a.m. to 5:00p.m. Eastern Australian Standard Time. Orders are processed in the order they are received and are processed either the day they are received or the next business day.
For Stata single user licences: Orders placed, for which we have verified payment, before 4.00 p.m. on business days will receive their licence the same business day. Orders placed after 4pm will receive their licence before 10:00 a.m. the following business day. Student and academic licences are only emailed to the verified student or academic email address provided at the time of placing the order.
For Stata network and volume licences: Licences will be delivered the next business day.
For Stat/Transfer: Deliveries via download are made within 1 business day of the order being processed.
For Provalis Research products: Deliveries via download can be accessed immediately upon order via a free download, with activation codes being delivered within 2 business days. For orders made after 5:00 p.m. on Friday, activation codes will not be delivered until the following Tuesday.
Orders will only be processed upon receipt of either upfront payment or an approved institutional purchase order. The preferred method of payment is via direct deposit or OSKO to the Survey Design and Analysis Services bank account. When making a deposit please include the first four letters of your last name or company name and your invoice number or online order number. Once we have received payment your order will be released for processing.
Survey Design and Analysis Services also accepts MasterCard, Visa Card and PayPal. American Express payments can be made through electronic invoicing. Credit card payments greater than $1,000AUD incur an additional charge of 1%.
Survey Design and Analysis Services does not accept cheque payment except under prior arrangement for approved organisations. Where an organisations have approval from SDAS to pay using cheques the cheques must be drawn on an Australian Bank and be payable in Australian Dollars (unless otherwise stated).
Survey Design and Analysis Services accepts purchase orders from Australian, Indonesian and New Zealand Government agencies, institutions and listed companies for institutional purchases only under prior arrangement. Terms are 14 days.
Survey Design and Analysis Services collects Australian GST on all sales within or associated with Australia. Sales to Indonesian, New Zealand or other locations outside of Australia are Australian GST exempt. Survey Design and Analysis Services is based outside of New Zealand and supplies the goods from outside New Zealand, therefore we do not collect New Zealand GST. SDAS does not collect any sales tax or duties on behalf of the Government of Indonesia. Any taxes, duties, tariffs or import charges must be paid by the buyer directly to the Government of Indonesia, where applicable.
International sales may be subject to local country taxes, customs and duties that are levied by local authorities upon arrival of goods into the country. Any additional charges for customs clearance must be borne by you, the purchaser. Survey Design and Analysis Services has no control over these charges. Customs policies vary widely from country to country. Please contact your local customs office for further information.
When ordering from Survey Design and Analysis Services, you are considered the importer of record and must comply with all laws and regulations of the country into which the products are received.
Note: All international deliveries are subject to inspection by customs authorities and packages may be opened. While Survey Design and Analysis Services takes care to package goods securely, Survey Design and Analysis Services is not responsible for actions to inspect goods by customs authorities.
Prices displayed on the SDAS Website are shown by default in Australian Dollars: including taxes for Australian purchases; excluding taxed taxes for purchases outside of Australia. Selecting a different country such as Indonesia or New Zealand will change the currency to our preferred currency for that country (USD for Indonesia and NZD for New Zealand). Prices are subject to change without notice, unless provided on a formal, valid quote, for the quoted period.
Survey Design and Analysis Services offers software delivery via download, sent to the specified customer email address. If a DVD or book is ordered, Survey Design and Analysis Services ships goods by Australia Post. All products purchased from the Survey Design and Analysis Services are made pursuant to a shipment contract. This means that the risk of loss for such products pass to you upon our delivery to Australia Post. If you have received your Order Confirmation Email but your products have not arrived within the time specified in the Order Confirmation Email, please contact us and we will do our best to assist you however claims for non-delivery are to be arranged through the shipping provider, usually Australia Post.
Note that during peak delivery periods (e.g. new software releases and at Christmas please allow an additional day before raising a query. If your order has not been received within the specified time, please check your Australia Post tracking number at https://auspost.com.au/.
StataCorp are confident you will be pleased with Stata’s features, but if you feel that Stata is not right for you, you may take advantage Stata's convenient return policy, which Survey Design and Analysis Services also makes available to our Stata customers.
Purchasers of Stata student licences may exchange or return your order within seven (7) days from the date on which the goods were shipped to you, for a full refund. Refunds will be paid using the same method as which payment of the original invoice was made. If you wish to exchange a product, please note that you may be required to pay an additional sum if the replacement product is more expensive than the original item purchased.
You may exchange or return your order within thirty (30) days from the date on which the goods were shipped to you, for a full refund. Refunds will be paid using the same method as which payment of the original invoice was made. If you wish to exchange a product, please note that you may be required to pay an additional sum if the replacement product is more expensive than the original item purchased.
Returns delivery costs
Print: Refunds / credits will not be issued if you have simply changed your mind. Damaged goods must be reported within 30 days of receipt of item(s). Survey Design and Analysis Services will replace the damaged item(s) at no charge.
Electronic: Refunds/credits will not be issued if you have simply changed your mind. Stata Press eBooks are nonreturnable and nonrefundable after activation.
Refunds / credits will not be issued if you have simply changed your mind. Stat/Transfer sales are nonreturnable and nonrefundable after activation. You may exchange or return your order within thirty (30) days from the date on which the goods were shipped to you if you have not activated the software. If you wish to exchange a product, please note that you may be required to pay an additional sum if the replacement product is more expensive than the original item purchased.
Refunds / credits will not be issued if you have simply changed your mind. Provalis Research products are nonreturnable and nonrefundable after activiation.
This returns policy does not affect your statutory rights.
When you visit the SDAS Website or send emails to Survey Design and Analysis Services, you are communicating with us electronically. We will communicate with you by email or by posting notices on the SDAS Website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Periodically Survey Design and Analysis Services distributes commercial electronic messages (emails) to persons with whom a business relationship has been established*. These emails may be developed by Survey Design and Analysis Services and distributed by Survey Design and Analysis Services, or developed by one of Survey Design and Analysis Services’s software licensors and distributed by Survey Design and Analysis Services on their behalf. These messages contain commercial information including: information relating to special offers for the software that Survey Design and Analysis Services distributes; training programs available either through Survey Design and Analysis Services or other training providers; books related to the products Survey Design and Analysis Services sells; tips, help and guidance for use of the software; and notices of forthcoming conferences or user groups being held. You may unsubscribe at any time by visiting https://www.surveydesign.com.au/subscription.html.
*A business relationship is created (and thus inferred consent is given) when a person or organisation purchases software, software maintenance, training, books or manuals from Survey Design and Analysis Services. This applies even when the software is purchased through a reseller or the software is purchased directly from the software licensor, and Survey Design and Analysis Services is directed by the software licensor to manage the business relationship, such as customer contact and distribution of marketing information. Business relationships also exist where organisations provide Survey Design and Analysis Services users' details for the purpose of on-going management of the relationship with the users.
**On all marketing emails sent to you from or via Survey Design and Analysis Services, a statement will be included advising you the (original) email address to which the email was sent. Occasionally customers establish automatic forwards for their email addresses, of which Survey Design and Analysis Services is unaware. In order to unsubscribe, you will be required to advise the email address to which the email was originally addressed. Survey Design and Analysis Services will endeavour to match the unsubscribed email address with the customer, however, this is not always possible if an email has been automatically forwarded. If Survey Design and Analysis Services receives an unsubscribe request for an email address that is not recorded in the customer database, such as an automatically forwarded email address, Survey Design and Analysis Services will note that forwarded email address as unsubscribed and contact you to determine the original email address. If Survey Design and Analysis Services cannot clearly identify the original email address, you may continue to receive marketing emails from Survey Design and Analysis Services until the original and forwarding email addresses have been correctly identified and unsubscribed.
Survey Design and Analysis Services does not search the Internet, emails or directory listing to harvest email addresses; however, when emails sent to email addresses existing in the Survey Design and Analysis Services customer database bounce, Survey Design and Analysis Services may search publicly available Internet records to update the Survey Design and Analysis Services database to maintain current customer records.
As part of providing you with the software sold by Survey Design and Analysis Services, we are required to provide the developers of the respective software customer contact information for their purposes of creating software licences. The respective software vendors (Circle Systems Inc., Provalis Research Inc. and StataCorp LLC) may choose to send you electronic marketing communications directly - not via Survey Design and Analysis Services. Where the respective vendor sends you marketing communications it is a relationship between you and the respective software vendor.
The SDAS Website is provided by Survey Design and Analysis Services on an “as is” and “as available” basis. The SDAS Website is hosted on servers physically located in Australia. Survey Design and Analysis Services makes no representations or warranties of any kind, expressed or implied, as to the operation of this Website or the information, content, materials, or products included on this Website. It is expressly agreed by you that your use of this Website is at your sole risk. Survey Design and Analysis Services does not warrant that this Website, its servers, or e-mail by us are free of viruses or other harmful components, however we take actions to minimize the likelihood of viruses and malware on the website by applying information security controls, running virus protection and taking back-ups of the server. Survey Design and Analysis Services will not be liable for any damages of any kind arising from the use of this Website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. Laws of certain countries or states do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.
Survey Design and Analysis Services reserves the right to make changes to our website, policies, and these terms and conditions of sale at any time. Your usage of the website and your orders will be subject to the policies and terms and conditions of sale in force at the time that you use the Website or that you order products from us.
Survey Design and Analysis Services will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause that is beyond our reasonable control. This condition does not affect your statutory rights.